Terms & Conditions
When you buy an item from us, you are accepting the following terms and conditions.
1. TERMS OF WEBSITE USE
Ownership of Website and Content
Ozfarmer Australia owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Ozfarmer Australia. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Ozfarmer Australia or of the relevant trade mark owner.
Ozfarmer Australia cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.
Third Party Content
This website contains information from or hyperlinks to websites operated by third parties. Ozfarmer Australia provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse the content of any such information or website.
Ozfarmer Australia provides this website and its contents on an "as is" basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Ozfarmer Australia will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.
Your Privacy is Important
3. TERMS OF PRODUCT PURCHASE
You must complete the customer application process before placing any orders. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Ozfarmer Australia if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.
You place an order with Ozfarmer Australia by selecting products and pressing the "purchase now" button on the checkout page. Please check your order carefully prior to completing check-out as orders will be considered final and no additions or subtractions can be made once payment has been received in full. Ozfarmer Australia reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Ozfarmer Australia at the time of successful transmission of the order. If selecting "Reorder", only the items are deemed part of a "reorder". Instructions and comments made on previous orders are not transferred as customers are selected to reorder the items only. It is the customers responsibility to check all information regarding their comments and requests before checking out. Once orders have been processed and packed you will thereafter be unable to change and cancel the order. Once an order has been placed we are unable to accept cancellations and alterations between transmission of the order and processing of the order. Orders are deemed accepted by Ozfarmer Australia upon Ozfarmer Australia acknowledging such order or failing to reject such order within 14 days.
Ozfarmer Australia uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Ozfarmer Australia may need to reject an order you have placed for a product where Ozfarmer Australia establishes that it is actually unavailable for delivery. In such cases Ozfarmer Australia will refund in full all amounts you paid in respect of such unavailable product. Ozfarmer Australia cannot provide rainchecks for products ordered online, and, where permitted by law, reserves the right to limit the sale of products to reasonable or normal household quantities.
You must pay for your products purchased on this website at the time of placing an order. You can select to pay directly out of your own bank account, by Paypal or by credit card.
If you are unsure if your order has processed correctly after putting in your payment details, please contact us to check. Do not place a duplicate order unless you wish to have 2 orders sent to you. Duplicate orders made in error and identified prior to shipment will be credited to your account to use against future orders. If you wish to receive a refund, a $5.50 admin fee applies. Duplicate orders which are shipped may be returned but the postage charge to return the items will be for the sender's account and the original shipping fee on the order will not be refunded or credited.
Variation of Products and Price
Ozfarmer Australia may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Products and their inclusions are outlined in the item description. The item photo, description and item title need to be read together and not in isolation of each other. Whilst we make best endeavours to accurately depict items in their photos, you need to reference the item description for any variations on what is shown in the photo.
Prices offered on www.ozfarmer.com may vary from prices offered on other third party websites and also from the prices offered in store at our warehouse.
Preorder of Stock Items
If customers purchase items that are listed on a Preorder basis, the order will not ship until these items become available in the warehouse. If customers choose to order additional items that includes preordered items, their entire order will not ship until the preordered item are in stock. Shipping costs for the entire order have been taken into account and separating orders will result in a higher shipping charge.
We are unable to cancel orders made with Preordered stock if a special or promotion becomes available to customers after they have placed their order.
Delivery terms included delivery areas, delivery costs and estimated delivery times are contained in Ozfarmer Australia's Delivery Policy published on this website, and the Delivery Policy is expressly incorporated in these Purchase Terms. Please note that to purchase products, your delivery address must be within a suburb where Ozfarmer Australia provides delivery. Where goods are sent via courier, you may be required to sign that the goods have been received in good condition, unless you have indicated on your order that the delivery can be left if the premises are unattended. You must make reasonable efforts to check your delivery before signing for the delivery. If you subsequently find that the goods are not in good condition, Ozfarmer will only take responsibility for the goods to the extent that is required under product warranty. Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.
Insurance and Tracking Policy
Goods Damaged in Transit
In the rare case that any goods arrive damaged, please contact us as soon as possible. Please create a ticket by clicking on the "Submit Ticket" link on the top of any page; login and describe what has happened and attach photo/s of the damage. Photos are required so that the matter can be further investigated for insurance purposes with the warehouse and courier companies. Provided you have purchased transit insurance we can offer options for replacement like new items sent, refund or store credit. Please NOTE that if the replacement items are also broken then we have to assume that you have a negligent courier in your region and a refund only be offered after this.
Return claims (including for replacement products, refunds or credits) are detailed in Ozfarmer Australia's Returns Policy published on this website, and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.
Ozfarmer must be notified regarding the return or damage of an item within 7 days of the product being received. No returns/refunds or credit applications will be accepted if notification is made after 7 days of receiving the goods. No returns to the warehouse will be accepted after 30 days of goods being receieved.
We always appreciate feedback and testimonials that we post to our website. Please note that the 5% off for a review is only valid for a single use.