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Although we take a lot of care packing your order once it’s on the way to you it’s out of our control. The couriers we use are 99.9% excellent but with any human-run operation, things can go wrong.  Insurance covers you for a  credit or replacements if the unexpected happens.

What happens if I don’t have insurance?

Insurance will only display for orders over $30 in value: please let us know if you would like to add extra insurance for a smaller order.  For these orders, if the item is lost or broken we will arrange a store credit or part refund only. 

If you deselect the insurance option you are electing to take your chances with the courier.  Please note that this choice will then void any claim on us for items lost or broken in transit.