At Ozfarmer Australia, we want our customers to be completely satisfied with their purchase and aim to remedy any warranty faults as quickly as possible. Please familiarise yourself with our policy on refunds, returns, and repairs and your rights under the Australian Consumer Law. We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or found the goods cheaper elsewhere.
Goods Damaged in Transit / Minor Manufacturing Defects
If any goods arrive damaged, please contact us as soon as possible. Do not reject deliveries that look or sound like there might be damage inside: accept the delivery and provide us with photos of the packaging and any damaged goods within 7 days of receipt of the goods. We may arrange to have the damaged goods returned to Ozfarmer Australia with freight at your cost and either arrange for a replacement of the goods or refund the price to you or grant a shop credit. If the value of the breakages or defective products is less than $20, we will not send individual replacements and will issue refunds or credits only, provided that the additional transit insurance has been purchased.
Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within thirty (30) days.
If goods must be returned to Ozfarmer for assessment, you are responsible for the delivery charges to have the product returned to us. We recommend using a delivery method that allows tracking of your shipment to ensure that your product reaches us.
Return address: 24 – 28 South St, South Kempsey NSW 2440
Returns and Repairs
Ozfarmer must be notified regarding the return or damage of an item within 7 days of the product being received. No returns/refunds or credit applications will be accepted if notification is made after 7 days of receiving the goods. No returns to the warehouse will be accepted after 7 days of goods being received. Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid. Goods returned for repair will be assessed and/or repaired within a reasonable time.