Purchase $175 or more and get special FLAT RATE shipping to selected locations! Click here for more Info!

Ordering Problems

If you are reading this link, it is likely that you are experiencing difficulties finalising your order.  We apologise for any frustration you are experiencing and assure you that our tech team are committed to working hard to resolve technical issues as quickly and efficiently as possible.

Please check the following first before contacting us:

1.  Have you created a customer account?  Sometimes check-out issues can be resolved by registering an account before proceeding to payment.
2.  Are you ordering a quantity of the item which is currently not available?  This should appear on the product in your cart as a series of asterixes and a message will appear at the top of the page to advise that the quantity ordered is not available.
3.  Have you provided delivery instructions for the courier in the box at the bottom of the page (this field is required: if it's not relevant just put NA in the box)
4.  Are you using a version of Internet Explorer which is at least IE9?  Our website is not compatible with older versions of IE and you will need to install a different browser.  We recommend Chrome which you can install by using this link.

If you have done all these things please contact us either via a ticket or by phoning 02 6516 1111 (inside our business hours or leave a message if outside of these hours).
We will need to know what type of browser you are using, what the issue is that you are experiencing and we may possibly ask you to send us a screenshot or snip of the problem if you are able to.